99% speed reduction fix

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  • Idea
  • Updated 2 months ago
Fix 512kilobit per second throttled speed and make it 512kilobyte per second. Phone's useable after 15gb per month. Its been 3 years now.
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Davey J

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  • annoyed

Posted 2 months ago

  • 1
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CoryB, Champion

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Two more feasible solutions:

1. Stay within the context terms you agreed to with your current plan.

Or

2. Pick a different plan better matched to your needs.
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Davey J

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Option 3 let the user use the data offered(unlimited) and honour the fair usage policy which gives a "fair" throttled speed after 15gb to be USEABLE (more than 512 kilobits). This is not a plan problem nor a terms problem, it's an I can't do any data task on the phone because the speed is too slow.:)
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CoryB, Champion

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Keep it mind it has always been the quantity of data that is unlimited not the speed. It is all outlined in detail in the contract you signed and accepted.

Also as you have stated you have the old unlimited data you are free to leave BellMTS and find an option better suited to your needs.
(Edited)
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Leo Wong

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I just got rid of BellMTS's Total Internet Plan and signed onto CanNet's 70 MB/s Home Internet Plan which will no longer necessitate me having to use my iPhone 7 Plus's LTE to view YouTube videos.  I am still with BellMTS wireless, but I doubt I will exceed the 15 Gig data/month limit ever again since I will be accessing WiFi wherever I am able to. 
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Davey J

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So 512kilobits(64kilobytes... The real speed) is considered fair for a throttled speed? It's a blatant denial of service and is not enough to do any task in 2018. This throttling thing is done on a switch and could be easily changed to something more feasible. When a user in the city gets above 2000 kilobytes regularly and gets trickled down to 64kilobytes it's a huge impact to any internet usage. This selected speed is done on purpose to punish the user to avoid going over 15gb. But what it also does is impead and disable a customer from doing any day to day task because of how long it takes. Yes the speed isn't unlimited but the speed should remain usable while throttled.
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Justin F, Official Rep

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Hello Davey J!

Your experience using data once you have exceeded your allotment may not be favorable, but this is definitely not a denial of service. When you chose Bell MTS as your wireless provider, you agreed to stipulations that are outlined in your wireless contract.

I would highly recommend reading our terms of service which I have taken the opportunity to paste here for you!

https://www.bellmts.ca/legal/

If your particular plan is not working for you, please give us a shout, as we have many other options available to you, to better suit your needs.

Have a great day! :)
(Edited)
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Leo Wong

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Customers should not be punished like little disobedient children for exceeding 15 Gig of data in any particular month by rendering their smartphone's LTE impractical to use.  A slowdown to perhaps 30% of normal speed is suggested.  Web page surfing should not be rendered to a slow crawl. 
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Justin F, Official Rep

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Hello Leo Wong!

We do not punish our customers for using our service. When you chose Bell MTS as your wireless provider, you agreed to stipulations that are outlined in your wireless contract.

I would highly recommend reading our terms of service which I have taken the opportunity to paste here for you!

https://www.bellmts.ca/legal/

If your particular plan is not working for you, please give us a shout, as we have many other options available to you, to better suit your needs.

Have a great day! :)
(Edited)
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CoryB, Champion

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The benefit of flat rate (or unlimited) data is your speed is intentionally reduced when you exceed the agreed amount (15 GB) rather than automatically switching over to what could be costly overage charges.

The "unlimited" data plan was somewhat confusing as the amount of data was unlimited but the speed was not without conditions. That is partly why the name was changed to ,"flat rate" many years ago.
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CoryB, Champion

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Keep in mind BellNTS also offers wireless plans that do not reduce your speed after you use 15 GB of data in a month. Those plans do have overage fees but if you routinely are using more than 15 GB if wireless data and it is important to keep for full speed for the full. Billing cycle those plans could better match your needs.
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Justin F, Official Rep

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Hello,

Please have a look at the following link, as it may help answer some of your questions:

https://www.bellmts.ca/legal/fair-use-policy/

If your particular plan is not working for, please give us a shout, as we may have other options available to better suit your needs.

Have a great day! :)
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Davey J

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All this legal contract stuff is blah blah same thing we've heard before. Its great that the info is being passed to the quality control and maybe they will detect an issue and correct it regardless of legal or contract stuff. The internet is changing and bandwidth requirements are evolving as well. Also increasing these speeds would be negligible or no impact to the network and allow proper use of the phone and apps. The Customer still knows they are being throttled so they will ease off but they won't be denied of the service and have to experience supper slow speeds to the point where the task is impossible.