6879 You have a new MMS from?

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  • Updated 2 years ago
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Hello, I'm currently having an issue with my phone where I'll get a notification from the number 6879 about having a new mms message from someone. I have mms currently on auto receive so I don't know why this is happening
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Daniel Eys

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Posted 2 years ago

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Matt, Alum

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Official Response
Hey Daniel,


That sounds like the feature that isĀ intended for phones that do not support MMS, wherein a link is sent in instead of the actual message. The most likely cause is your phone was misidentified in the MMS platform.


If you email your phone number and make/model of phone to community@mts.ca, I can get that fixed up for you. Alternatively you can give our technical support a call, they will be able to do this as well.


Matt
(Edited)