3 year contract

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I am currently enrolled in a 3 year contract with my cell phone, expiring Dec 2015. I am wondering why it is that I am unable to roll over my contract (Get a new phone/new contract) when I reach the 6 month period of my contract ending. I was able to do this with my previous contract, and now that you have switched over to 2 year contracts I feel frustrated that I am still subject to the same guidelines as the 2 year contracts. My Samsung Galaxy S3 no longer holds a charge, loses service all the time, the camera no longer works, and this is supposed to last me another year and 2 months! Is it true that this is standard? Or am I still subject to the same guidelines I was subject to with my old 3 year contract?
Photo of Brandon M

Brandon M

  • 102 Points 100 badge 2x thumb
  • FRUSTRATED

Posted 4 years ago

  • 1
Photo of Martin

Martin, Official Rep

  • 200 Points 100 badge 2x thumb
Official Response
Hey Brandon,

Unfortunately you're right, it is the new standard. With your device having seen better days though, something you can try is calling our service rep department to see if they have any loaner devices they can provide you to fulfill the remaining months of your contract. Another option is buying a new device outright that could be applied to this contract and carried over to your next contract.

Martin