"We can't do anything about it"

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
Quote from mts customer service "roland is a dead zone there's nothing we can do, but we don't want you to switch providers" there's Carman, Winkler, and Morris surrounding us. So we pay a pretty penny and can't even use our phones to make a call even in an emergency
Photo of Greg Braun

Greg Braun

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Jason Z

Jason Z, Official Rep

  • 16,946 Points 10k badge 2x thumb
Official Response
Of course we never like to say "there is nothing we can do..."

In this case perhaps a better statement could have been "there is no quick solution to a coverage gap in that location".  Still for the short term leaves you in the same situation.

Our Planning and Engineering teams are certainly aware of this and the other spots in Manitoba that don't have full strength coverage.  They are however looking at solutions for them - every location is a bit different and the solutions available are all unique and some need to be completed in phases and in conjunction with other work to maintain the integrity of the RF network.

I have raised this specific location to them and they are actively looking at the options and what can be done in the next 3 - 6 months to improve the coverage.

Thanks for your patience.